The beauty of this course is that it combines what it takes to attract profitable customers and what it takes to keep them coming back.
The biggest way to get personal recommendations from customers for your business is to go the ‘extra’ mile for your customers.
This first section of our customer service and sales training course uncovers the secrets and strategies of building a business based on improving and gaining outstanding levels of customer service and delight. Every business needs effective customer service to thrive in sales, scale, and stay sustainable. Our Customer service and Sales course will teach and equip you with the basic and essential customer service skills to service your customer well with 100% delight.
This training course, which was designed to transform you into a customer service professional will teach you how to handle customers effectively using the world’s best tips, practices and techniques.
Because of the huge importance that customers have to any business, the course will bring you in-depth awareness and knowledge about the latest developments in customer service whether it is a technological or others. Your customer service management skills will be taken to a whole new and much-advanced level to better do your job as a customer service professional.
The biggest way to get personal recommendations from customers for your business is to go the ‘extra’ mile for your customers.
This training course uncovers the secrets and strategies of building a business based on improving and gaining outstanding levels of customer service and satisfaction.
While customers are at the heart of every business, it is sometimes difficult to handle some customers. This training course or program will equip you with the essential skills and techniques to effectively deal with challenging people while serving them to consistently produce positive outcomes.
This course program will show you how to master the principles of emotional intelligence, the psychology of human functioning and dealing with the difficult & challenging behaviours with a holistic approach.
You will also learn how to master the telephone skills and customer care to quickly gain customer confidence over the phone. This will show you how to be a good communication over the phone and handle irate customers so easily and efficiently.
you will master CRM to build and maintain an everlasting relationship with your most valuable customers using global and country-specific perspective.
This training course or program will teach you the factors that will cause a customer to recommend a company to their family and friends. In today’s globally competitive market, we need to focus on building customer champions who will then become organic ambassadors for a brand/company.
In addition to customer service, Sales Training Is Critical to a Company’s Success
In today’s extremely competitive business environment, having any advantage over the competition is not only useful but vital.
One of the most important tools that a company can have to ensure that stay one step ahead is a sales team with unique selling abilities, the caliber of the salespersons that can attract the most profitable customers and close important sales deals.
A trained sales team can generate new opportunities which can lead to huge returns for a company.
In this segment of the training, you will learn:
The beauty of this course is that it combines what it takes to attract profitable customers and what it takes to keep them coming back.
Certifications:
You can study this course at different levels.
Fees: